Tutor Policies

Brain Bashers Tutors

BrainBashers Tutors

UNDERSTANDING OUR

Last Updated on January 10, 2026

Job Acceptance Guidelines

Carefully read and understand all terms and conditions of every job opportunity before submitting your application. Only apply for positions where you are genuinely qualified and fully meet the stated requirements.
Apply only to jobs located within your current area or places you can reliably reach without being late.
Do not submit applications when you are unwell, facing unexpected personal issues, or otherwise indisposed.

Job Application Rules

Upon receiving a job offer, you must contact the client by phone within one hour and immediately notify your assigned Learning Support Officer. Failure to do so may result in the automatic forfeiture of the booking/class.
Once you accept a job, withdrawing your availability afterwards will lead to immediate deletion of your account.
Never share the client’s personal contact details (phone number, home address, or any other information) with any third party. Doing so will result in permanent account deletion.
Avoid contacting clients at inappropriate times, such as very early in the morning or late at night.
Always maintain a polite, professional, and respectful tone in all communications with clients. Avoid becoming overly familiar.

During Lessons

Under no circumstances should you negotiate lesson fees or request any form of payment directly from the client. Any such action will lead to immediate account deletion and disengagement.
You must provide at least 48 hours’ prior notice before missing any scheduled class. If a weekday class is missed, arrange a make-up session. For weekend classes, schedule the make-up during the following week.
Corporal punishment of any kind is strictly forbidden. In cases of student misbehavior, promptly inform both the parents and Brain Bashers Tutors. Any use of physical punishment will result in permanent account deletion, and Brain Bashers Tutors will not accept responsibility for any legal consequences that may arise.
Do not tolerate or engage in any form of misconduct from either the student or the client. If you experience rudeness or inappropriate behavior, contact Brain Bashers Tutors immediately.
Unprofessional conduct during lessons — such as eating the client’s food, making personal phone calls, using social media, chatting, or streaming content — is strictly prohibited. You may only bring a bottle of water to the lesson.
Do not begin a new booking until you have received official confirmation from your Learning Support Officer. Brain Bashers Tutors will not process payment for any unconfirmed lessons.
Never offer money, gifts, or any form of inducement to any Brain Bashers Tutors staff member. Doing so will result in immediate account deletion.
Use of abusive, vulgar, or disrespectful language toward Brain Bashers Tutors staff is not tolerated and may lead to account termination.
Posting irrelevant or inappropriate content on any Brain Bashers Tutors social media platforms will result in a six-month account suspension.
Arrive at the lesson location (physical or online) at least 15 minutes early.
Complete the full duration of the scheduled lesson time before concluding the session.
Never bring friends, family members, or any unauthorized persons to a client’s home.

After the Job

Do not accept or collect any payment directly from the client under any circumstances.
Never ask to borrow money or request transport fare from the client. Violation of this rule will result in a six-month suspension.

Job Cancellation Procedure

You may only cancel an accepted booking for reasons of health issues or serious security concerns.

Case 1 – Active single booking: If you need to discontinue, provide two weeks’ advance notice to Brain Bashers Tutors. You must also prepare and submit a detailed progress report of the student for handover to the incoming tutor. Failure to follow this process will result in non-payment.
Case 2 – Recurring/ongoing booking: Provide one full month’s advance notice. A comprehensive progress report must be prepared and handed over to the new tutor. Non-compliance will result in non-payment.

Contact Information

For any questions regarding these policies, please reach out to: admin@brainbasherstutors.com

These guidelines are designed to maintain professionalism, protect all parties involved, and ensure the best possible learning experience for students. Thank you for upholding these standards.

Need Learning Help? Speak With Our Tutor Guides

08036828827

07066848968

tutors@brainbasherstutors.com

Brain Bashers Tutors

Africa's premier platform with tutoring excellence

Brainbashers Tutors provides high-quality, and affordable personalized education. We are the #1 platform in Africa to hire the best teachers, learn new skills and prepare for competitive exams.

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Need Learning Help? Speak With Our Tutor Guides

08036828827

07066848968

tutors@brainbasherstutors.com

Brain Bashers Tutors

Africa's premier platform with tutoring excellence

Brainbashers Tutors provides high-quality, and affordable personalized education. We are the #1 platform in Africa to hire the best teachers, learn new skills and prepare for competitive exams.

Need Learning Help? Speak With Our Tutor Guides

08036828827

07066848968

tutors@brainbasherstutors.com

Brain Bashers Tutors

Africa's most trusted tutoring platform.

Brainbashers Tutors provides high-quality, and affordable personalized education. We are the #1 platform in Africa to hire the best teachers, learn new skills and prepare for competitive exams.

Cash payments are not allowed as well as payment of fees to non-bursar. All manner of fees payment including tuition fees must be paid online or through the institute’s bursar account with the account name, number and bank respectively: Brain Bashers Educational consults, 7901694776 & Providus Bank PLC.
Fees may be adjusted from time to time and shall become effective after having given the parent 30 days written notice.
The student may cancel tuition by giving at least 24 hours prior notice to the Tutor, in which case no tuition fee will be incurred.
The Tutor may cancel tuition by giving 24 hours prior notice to the Student, in which case no tuition fee will be incurred.
Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost due to late arrival by the student.
Any lost time due to late arrival shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.
A male Tutor must not sit opposite a female Student and vice versa.
Full payment of tuition fees must be made before or on commencement of the lessons. All lessons are guaranteed. So, if you are not completely satisfied, we will immediately replace the tutor at no extra cost or promptly refund your balance.
Parents are to provide a conducive space for teaching and learning within the home.
Questions and complaints are welcomed from our clients.
Parents/Guardians must not give money, food or gift items to our tutors by way of appreciation. There is a good structure in place to handle such motivation or expression of appreciation.
Any act of misconduct by any of our Tutors should be brought to the management to enable us to take appropriate disciplinary actions against such Tutor.
Parents are not allowed to ask Tutor’s any questions pertaining to their wage/salary. Such information remains the business of the management and not the parents.
Tutor’s dressing to client’s home remains strictly formal.
Female Students must not wear skimpy dresses to avoid distracting our male Tutors.
Brain Bashers Tutors will not be liable or responsible for persistent poor performance of our students in school owing to unseriousness or inconsistency in doing their homework or assignment.
Our Tutors are not permitted to initiate informal relationship with Students aside Student-Tutor relationship.
Parents must not negotiate new contracts with our Tutors. Any such negotiation must take place between the Parents and management for security reasons; so the Student can be duly registered and progress made can be followed appropriately.
Tutors can assist Students do their homework/assignment given at school.
This Tutoring contract my be terminated by either party at any time giving the other party 14 days prior notice.